CONFIRMED PROCESS
N1 Owner: operations coordinator. At 12:00 each working day, read the designated event inbox.
N2 Save customer brief attachments in the case folder; keep original filename and received date.
N3 Check event date, guest count, location, requested service and budget currency.
N4 If any required field is missing, draft a clarification request and stop quoting.
N5 If all fields are present, use the current approved rates to prepare a quote draft.
N6 A manager reviews price, exclusions and terms before external delivery.
N7 Log the manager decision. A rejected quote returns to the coordinator; do not send it.
N8 Archive the approved draft with version and approval date. The actual sending step requires separate authorization.
N9 No response-time SLA is specified. No backup owner is specified.
